Uniphore nabs $140 million for automated analysis of voice and video calls

https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=2700&strip=all

Original Source Here

Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more.

Uniphore, an AI-powered platform that helps businesses understand, analyze, and automate their voice-based customer service, has raised $140 million in a series D round of funding.

The company said that it plans to use the investment to expand its existing conversational AI and machine learning technologies deeper into the enterprise, with a particular focus on video-based applications. The genesis for this expansion actually dates back a couple of months its acquisition of Emotion Research Lab, a Spanish startup which determines emotion and engagement levels through video-based interactions by tracking facial expressions and eye movement.

Founded out of India in 2008, Uniphore’s platform is built around four core services. U-Self-Serve, designed to give businesses quick-setup access to a conversational AI assistant; U-Analyze, which uses natural language processing (NLP) to glean insights and generate analytics from customer conversations; U-Trust, an automated voice authentication tool that helps companies verify an agents’ identity in a remote-working world; and U-Assist, which serves up real-time call transcriptions and in-call alerts.

Beyond customer service

Uniphore, which opened a new U.S. HQ in Palo Alto in 2019, had previously raised $81 million and claims a roster of major enterprise clients including BNP Paribas. Its latest investment was led by Sorenson Capital Partners, with participation from notable enterprise backers including Cisco Investments.

By adding video to its existing automated voice monitoring smarts, Uniphore is essentially looking beyond the customer service realm and into sales, marketing, HR, among other business verticals. Anywhere, in effect, where companies may come face-to-face with people over video, which is particularly pertinent at a time when the world has had to rapidly embrace remote work.

In addition to expanding into video-based applications, Uniphore said that it will invest in other areas around trust, security, and robotic process automation (RPA), which follows shortly after it acquired an exclusive third-party RPA license from NTT Data.

VentureBeat

VentureBeat’s mission is to be a digital town square for technical decision-makers to gain knowledge about transformative technology and transact.

Our site delivers essential information on data technologies and strategies to guide you as you lead your organizations. We invite you to become a member of our community, to access:

  • up-to-date information on the subjects of interest to you
  • our newsletters
  • gated thought-leader content and discounted access to our prized events, such as Transform 2021: Learn More
  • networking features, and more

Become a member

AI/ML

Trending AI/ML Article Identified & Digested via Granola by Ramsey Elbasheer; a Machine-Driven RSS Bot



via WordPress https://ramseyelbasheer.io/2021/03/31/uniphore-nabs-140-million-for-automated-analysis-of-voice-and-video-calls/

Popular posts from this blog

I’m Sorry! Evernote Has A New ‘Home’ Now

Image
Original Source Here My Apologies! I was critical about the grandfather of all apps — Evernote a few months back when I wrote Why is Evernote losing its Ground? on Medium. With that said, I also wrote another story on Evernote in November of last year — Has Evernote Made A Comeback After Years Of Stagnation? This was the time when Ian Small and his team were making inroads into the technology and strategically making enhancements and revamping the app across all platforms. Evernote Is At A War-front And Wants To Prove A Point. I must h ave written this in my earlier blogs but just to re-iterate — I have been and am an avid user of Evernote since 2009 and is a part of my life for planning my daily life, projects, content writing, and almost everything. Recently, Evernote has launched its HOME or you may call it a DASHBOARD that provides its users a one-stop place to get access to their important and critical notes and also provides a few AI-enabled capabilities that I wil...
Read more

Jensen Huang: Racism is one flywheel we must stop

Image
https://venturebeat.com/wp-content/uploads/2021/07/jensen-huang.jpg?w=1200&strip=all Original Source Here All the sessions from Transform 2021 are available on-demand now. Watch now. Jensen Huang , CEO of Nvidia , received the distinguished lifetime achievement award by the Asian American Engineer of the Year from the Chinese Institute of Engineers (CIE) group. And in his acceptance speech, he made a rare comment beyond Nvidia’s business matters: “Racism is one flywheel we must stop.” The comments came at the end of an acceptance speech where he thanked the group for its award, an annual gathering that recognizes outstanding Asian American scientists, engineers and role models. In a virtual ceremony, Huang was awarded for his contributions as “a visionary and innovator in parallel computing technology that accelerates the realization of AI computing.” He also spoke of his experience as an immigrant and an Asian American. “It is strange to accept a lifetime achievem...
Read more

Streamlit — Deploy your app in just a few minutes

Image
Original Source Here Streamlit is an open-source Python library that makes it easy to create and share beautiful, custom web apps for machine learning and data… Continue reading on Medium » AI/ML Trending AI/ML Article Identified & Digested via Granola by Ramsey Elbasheer; a Machine-Driven RSS Bot via WordPress https://ramseyelbasheer.io/2021/07/11/streamlit%e2%80%8a-%e2%80%8adeploy-your-app-in-just-a-few-minutes/
Read more